Support Contacts

For assistance with AI development, software installation, GPU deployment, or sales inquiries, please reach out through the following channels:

Our support team is available Monday to Friday and provides assistance in both German and English. We offer development support for Python, NodeJS, Linux Bash, and PHP.

Shortcuts:

Manage Dashboard

Detailed Documentation

API Documentation

Support Resources

Markus and Jaimie are here to help
Markus and Jaimie are here to help

For assistance, please contact us through the following channels. To expedite support, please include your Server ID and email address or company name with all inquiries.

For new customer inquiries, please contact: sales@trooper.ai

Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM CET, with prompt response times. Response times may be delayed outside of these hours.

Support Expertise & Process

Markus and Jaimie adding a 8x A100 GPU server
Markus and Jaimie adding a 8x A100 GPU server

Our support team provides assistance with a wide range of GPU-related issues, including hardware and software troubleshooting, Ubuntu package dependencies, and CUDA conflicts. With extensive experience in software development and hardware deployment, we are equipped to resolve complex challenges.

To ensure efficient support, root SSH access to your server may be required. Should access not be possible, our ability to provide comprehensive assistance may be limited. In such cases, we recommend consulting our documentation or engaging your AI agent for support.

We recommend installing the Jupyter Notebook template. This allows us to efficiently diagnose and address issues faster.