Payment

Trooper.ai GPU Server Billing System Overview

Trooper.ai provides a flexible and transparent billing system designed to optimize GPU server usage and expenses through the James management system. Below is a clear summary to help you effectively manage your GPU resources and budget.

Billing Options

• Billing Intervals: Choose from hourly, daily, weekly, monthly, or yearly intervals.

• Auto-Renewal: Available exclusively for weekly, monthly, and yearly intervals.

  • When disabled, servers automatically transition to a frozen state at the end of the current payment period.
  • If enabled along with Auto Top-Up, your budget is automatically replenished to match upcoming fees.

• Auto Top-Up:

  • Automatically refills your budget based on your selected payment method to ensure uninterrupted service.

Pricing Structure

Charges vary based on server status to maximize cost-efficiency:

• Running Servers: Charged based on your selected billing interval (hourly, weekly, monthly, or yearly). Payments are charged upfront for the entire selected interval and are non-refundable.

• Stopped Servers: Charged at 35% of the regular rate, as they continue occupying GPU resources and can be quickly restarted. The maximum duration for stopped servers occupying resources is currently 7 days and may change in the future; stopping servers should be used only in exceptional cases.

• Frozen Servers: Charged at 10% of the regular rate, ideal for backup or load-balancing setups. Server restart depends on resource availability.

• Terminated Servers: No charges apply.

Extras

Traffic can be charged after 5 TB traffic per GPU per month included. Its 1 TB for 7 EUR. We’ll contact you to choose to limit the speed of your server or pay for the extra traffic.

Budget Management

• The system regularly checks payment periods and automatically deducts charges from your prepaid budget.

• To start multiple servers simultaneously, ensure your budget covers at least the next 24 hours of each server’s costs.

• If your budget is insufficient, your server will transition from running to stopped, then frozen, and eventually terminated if funds are not replenished within 72 hours.

• Servers that become out of balance with insufficient funds can be retroactively charged for up to 12 hours when funds become available again.

• For monthly contracts terminated early, a partial credit may be provided based on regular server costs plus an early termination compensation fee. This credit will remain on your Trooper Pay account.

• Budget on your Trooper Pay account cannot be withdrawn or refunded. It remains available exclusively for future Trooper.ai or Trooper Cloud services.

Payment Methods

Trooper.ai accepts multiple payment methods:

• PayPal
• Credit Card
• SEPA (Direct Debit)
• Invoice (Wire Transfer): Classic invoicing via wire transfer is available for net amounts starting from 1000 EUR. Please contact sales@trooper.ai for more details.

Resource and Budget Flow

Efficiently manage resources and budget through the following server state transitions as budget decreases:

• Running → Stopped → Frozen → Terminated

Time-based State Transitions

• Paid Users: Receive warnings after 16 hours in the stopped state.
• Free Trial Users: Servers automatically transition to frozen after 4 hours in the stopped state.

Budget and Promotions

• Budgets can be topped up from 5 EUR to 1000 EUR.
• Regular promotional campaigns offer additional budget upon topping up specific amounts.
• Regularly check the Trooper.ai website and your emails for current promotions.
• Promotional offers and their benefits are transparently displayed during the payment process.

Notifications

Stay informed through automatic notifications about:

• Budget depletion.
• Server status changes (e.g., freezing, termination).
• Consumption alerts for stopped servers that continue incurring charges.

Trooper.ai’s billing system provides flexibility, transparency, and efficient resource management tailored specifically to GPU server usage.