1.1 These Terms and Conditions (“T&C”) govern the contractual relationship between Trooper.AI (hereinafter referred to as the “Provider”) and its customers (hereinafter referred to as the “Customer”) who rent or use GPU server resources via trooper.ai.
1.2 Deviating terms and conditions of the Customer shall not apply unless the Provider explicitly agrees to their validity in writing.
1.3 By using the Provider’s services, the Customer agrees to these T&C.
2.1 The contract between the Provider and the Customer for the use of GPU servers (“Contract”) is concluded when the Customer either:
2.2 The Provider reserves the right to refuse to enter into a contract with any Customer without giving reasons.
2.3 Contractual parties are the Customer and the Provider. All communications or declarations regarding the contract must be addressed to the Provider or the contact person named in the order process.
3.1 The Provider offers GPU server infrastructure and related services, including:
3.2 The exact scope of services, hardware specifications, bandwidth, and other details are based on the individual offer or booking platform.
3.3 Specific functionalities or performance guarantees (e.g. uptime, speed, SLA) only apply if explicitly agreed upon.
3.4 The Provider reserves the right to modify services if such changes are reasonable for the Customer. The Customer will be informed in due time.
4.1 The Customer receives access to the booked GPU server resources upon successful registration or contract conclusion. Access credentials must be kept confidential.
4.2 The Customer is responsible for ensuring all technical requirements are met (e.g. internet connection, compatible software, SSH knowledge).
4.3 The Customer may only use the GPU servers for lawful and contractually permitted purposes. Any misuse (e.g. illegal content, spam, hacking, DDoS attacks, mining, port scans, etc.) is prohibited.
4.4 In the event of misuse or suspected illegal activity, the Provider may block access to the GPU servers without liability.
4.5 Port scans are strictly forbidden and result in the immediate frozen state of the machine and can cause termination without refund for the machine after ignoring notices.
4.6 Infrastructure research and economic or technology espionage are strictly prohibited and will lead to immediate server termination and account suspension.
4.7 Any trial budget provided for evaluation purposes does not create any obligation for either party. The Provider reserves the right to freeze or terminate machines at any time during the trial period.
5.1 The Customer is obliged to:
5.2 The Customer must not upload or run any data or software that contains viruses, malware, cryptomining, port scan, or other harmful content.
5.3 The Customer is responsible for performing regular data and application backups. The Provider accepts no liability for data loss due to missing backups.
5.4 The Customer must report service disruptions and cooperate in their resolution.
5.5 The Customer acknowledges that hardware failures can occur, particularly in high-end components, and that RAM data is volatile.
5.6 The Customer understands that GPU servers are volatile systems; however, higher-end GPUs are typically hosted in more redundant systems.
5.7 Cryptocurrency mining is not allowed.
5.8 While VPN usage is permitted, it must not be employed to conceal the Customer’s actual location or identity.
6.1 The Provider implements appropriate technical and organizational measures to protect data and systems.
6.2 If personal data is processed by the Provider on behalf of the Customer, a Data Processing Agreement (Art. 28 GDPR) must be concluded.
6.3 The Provider may share Customer data with third parties where necessary for contract execution (e.g. payment providers) or when legally required.
7.1 Fees are based on the chosen service package and applicable prices at the time of order. All prices are subject to applicable VAT unless stated otherwise.
7.2 Invoicing and payment terms are as defined in the contract or order. Payments must be made within the agreed timeframe.
7.3 In case of delayed payment, the Provider may charge interest and suspend access until payment is received.
7.4 The Provider reserves the right to adjust prices after the end of the minimum term. Customers will be informed at least 30 days in advance.
7.5 Prepaid credits are non-refundable except as described in section 7.7.
7.6 Prepaid credit does not expire.
7.7 If the service is permanently discontinued, remaining credit may be refunded upon request within 12 months. Refunds are issued in Euros.
7.8 If a contract cannot be renewed, the Provider reserves the right to stop the machine or charge a higher hourly rate on this machine after budget is placed for the full interval duration (like a week or month).
8.1 The Provider is only liable for damages caused intentionally or through gross negligence. For minor negligence, liability is limited to injury to life, body, or health.
8.2 The Provider is not liable for external network issues or outages beyond its control.
8.3 The Provider is not responsible for Customer hardware/software or data loss, unless caused by gross negligence or willful misconduct.
8.4 The Customer is solely responsible for all content distributed via the Provider’s servers and must indemnify the Provider from any third-party claims resulting from unlawful use.
9.1 Contract duration is defined in the offer or order. Unless otherwise stated, the minimum term is 1 month.
9.2 Contracts (if any) renew automatically unless terminated at least 5 days before the end of the current term.
9.3 Termination must be in writing (e.g. email, fax, letter) or submitted via the provided admin dashboard (if available).
9.4 Extraordinary termination of machine is possible for cause, especially if:
10.1 German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
10.2 The place of jurisdiction is the Provider’s registered office, where legally permissible.
10.3 Any amendments or modifications must be in writing. This also applies to changes to this written form requirement.
10.4 If any provision of these T&C is or becomes invalid, the remaining provisions remain unaffected. A valid provision with equivalent economic intent shall replace the invalid one.
10.5 The Provider reserves the right to amend these T&C at any time with future effect. Customers will be notified at least 4 weeks in advance. If the Customer does not object within 2 weeks, changes are considered accepted.
For questions regarding these terms, please contact us prior to account creation and server rental: Support Contacts. Once an account is created, an order is placed, and payment is received, these terms are fully applicable to your use of our services.